adventure & group
missions & non-profit
wholesale air / corporate
Airfare Booking (QTY 1-9)
Group Quote (QTY 10 +)
group hotel rooms
vacations & leisure
Airline Terminology, Hotel
Terminology, Car Rental Terminology
Purchase Excursion (APEX) Fare: An airfare published
by the airlines. It is restricted by availability, advance
purchase, and minimum and maximum stay requirements.
Advance Purchase Fare: An airfare which requires
that the ticket be purchased a minimum period of time prior
to departure date.
Blackout Period: Specific dates that a discounted
or promotional airfare is not offered.
Boarding Pass: A document attached to a ticket, which
permits the passenger to board the aircraft and claim a
Not all airlines issue boarding passes.
Bumping: The practice of denying boarding to a confirmed
passenger on an overbooked flight.
Carrier: A company that deals in the transporting
of passengers or goods.
Capacity-Controlled Fares: A limited number of airplane
seats to which a special fare has been assigned. This percentage
may change depending upon how quickly seats are selling
on the flight.
Category: A specifically defined division in a classification
system (class). Can apply to cruise ship cabins, rail accommodations
or airline seating configurations.
City Code: A three-letter designation given to airport
City Pair: Departure and arrival cities.
Connecting Flights: Flights necessitating a change
of aircraft at some intermediate point before arriving at
the final destination. For the Travel Counselor to book
a connection, an acceptable connecting time must meet a
minimum standard agreed upon by the airlines and the airport
in that city.
Direct Flight: A flight, which may make an intermediate
stop or stops before reaching its final destination but
requires no change of aircraft.
Double Booking / Duplicate Booking: Two reservations
for the same traveler on the same day or on overlapping
dates. Airlines will cancel both reservations if they discover
a duplicate booking.
Hidden City Faring: The use of a connection through
the intended destination city, while appearing to travel
to a third city, in order to obtain a lower overall fare.
The passenger de-planes in the city of destination. Our
organization values its relationship with our clients and
vendors alike, and does not practice this type of faring.
It is a practice that the airlines consider illegal. The
airlines look for offending travelers and if caught, the
traveler can be subject to a number of penalties, including
loss of all further reservations, denied boarding on the
next flight on the itinerary, and additional charges for
the ticket used. In addition, the airlines hold the Travel
Agencies responsible for this type of ticketing and may
impose severe penalties on the agency, including loss of
ability to conduct further business with that airline.
Lowest Fare Routing (LFR): The least expensive legal
airfare available to the travelers destination.
Minimum Connecting Time: The standard amount of time needed
to make a connecting flight in a particular airport. This
standard is determined by the air traffic conferences and
varies according to the airport and the airline.
Non-Endorsable: A ticket, which is not valid for
travel on another carrier.
Non-Refundable: A ticket, which cannot be returned
for cash or credit if unused, but may be changeable for
Non-Stop Flight: A flight that proceeds directly
to the final destination without any stops at intermediate
Non-Transferable: A ticket issued in a particular
name that cannot be used by another passenger.
No-Show: A traveler who does not appear for a flight
on which he or she has a reservation and fails to cancel
that reservation properly. Airlines will cancel all further
flights on a travelers itinerary if a reservation
is not cancelled.
Open-Ticket: A ticket valid for a travel between
specified points without a reservation or a specific flight
Overbooking: The practice by the airlines and hotels
of confirming more seats on an aircraft or rooms in a hotel
that is actually available. Overbooking is designed to protect
the airlines and hotels from no-shows.
Passenger Coupon: The last coupon of an airline ticket.
The coupon is clearly marked and serves as the passenger
record for expense reports.
Penalty Fare: A fare, which carries a penalty for
any changes or cancellations once the ticket has been issued.
Penalties can range from a dollar amount to a percentage
of the ticket's value to the total loss of the value of
Prepaid Ticket Advice (PTA): Authorization number
(document) used by the Travel Agency to ensure that a fully
paid ticket is awaiting the passenger at the airport. Airlines
impose a non-refundable service charge in connection with
the issuance of such tickets.
Promotional Fare: An airfare introduced to increase
an airlines market share or to promote service to a particular
Reissue: A rewriting of an existing ticket due to
a change in fare, class of service, or routing.
Restricted To Airport Check-In: Aircraft seat assignments
and boarding passes, which can only be secured at time of
Revalidation: A sticker applied to a ticket indicating
a change of date and/or flight number but retention of the
Standby: A traveler who does not have a confirmed
reservation and must wait at the airline gate for a seat
to become available.
Stopover: An international intermediate stopping-point
on a journey.
Ticket Issuance: Actual purchase of ticket for flights
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Space: An agreement with a hotel, which guarantees an
allocation of rooms to a particular customer.
Corporate Rate: A moderate rate, which is not available
to the general public. It is not necessarily a discounted
rate or the minimum rate offered by the hotel. Corporate
rates normally guarantee the best available room at a fixed
cost for a specified period of time.
Guaranteed Late Arrival: A hold placed on a room
to provide for the late arrival of a guest after 4:00 PM
or 6:00 PM. If the guest fails to appear for the night's
stay, the hotel will charge the traveler for the room.
No Show Billing: A penalty incurred if a hotel reservation
is not cancelled, generally by 4:00 PM to 6:00 PM the day
of arrival. Generally, this penalty is equal to the first
night's stay and taxes.
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Damage Waiver: (See LDW)
Express Service: Service which enables travelers
to avoid car rental counters at certain airport terminals
and to proceed directly to shuttle buses. To qualify for
express service, the traveler needs a personal ID number.
Loss Damage Waiver (LDW) (Not Insurance): LDW is
an optional customer service which, when purchased at the
commencement of the rental, relieves the renter or authorized
drivers of responsibility for any loss of or damage to the
rental car if the car is used in accordance with the terms
and conditions of the rental contract. If LDW is not purchased,
the renter becomes responsible for any and all loss of or
damage to the car resulting from any cause other than accidental
fire or acts of God.
Personal Accident Insurance: Additional life and/or
medical insurance for the driver or passengers in the rental
Refueling Service Charge: A charge imposed to top-off
the fuel tank when the car is returned.
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